Chino Hills, CA
Insurance help for Chino Hills RV, van and truck owners
The short answer
We document damage properly, bill your carrier directly, and file supplements when teardown finds what the first estimate missed. Most claim repairs run two to eight weeks, and the variable is almost always parts and approvals rather than bench time.
5 min read · Chino Hills, CA · OCRV Center
01How a claim works here
How a claim works here
You open the claim with your carrier, then bring the unit to us. We inspect it, photograph everything, and write an estimate against the actual damage rather than a flat rate guess.
The carrier reviews and approves a scope. Once approved we schedule a bay. If teardown reveals damage the original estimate missed, and on RVs it usually does, we stop, document it, and file a supplement before continuing.
02What we document and why
What we document and why
Photos at intake, photos at teardown, photos at each repair stage, and measurements where structure is involved. That file is what supports a supplement when an adjuster has not seen the unit in person.
On modified units, solar arrays, lithium banks, custom cabinetry and roof penetrations all get documented separately. Aftermarket work is the single most commonly undervalued item on a first estimate.
03Carriers we bill directly
Carriers we bill directly
We work direct with Progressive, GEICO, State Farm, AAA SoCal, AAA Enterprises, Mercury, Allstate, American Family, Wawanesa, National General, CSAA, Foremost, Liberty Mutual, Tesla, Cincinnati and AGWS among others.
Naming a carrier here describes a billing relationship. It is not affiliation, endorsement, sponsorship or a preferred shop arrangement.
04What you pay
What you pay
You are responsible for your deductible and for anything the policy excludes. Betterment deductions, prior damage and wear exclusions are all common on older units and we will tell you when we see them coming.
Insurance billed jobs may be billed at carrier negotiated labor rates that differ from our posted retail rates.
05Starting a claim
Starting a claim
Call (949) 799-3387 or send the details through the contact page and we will tell you what to gather. Having your claim number, adjuster contact and any photos taken at the scene speeds everything up.
Bring it in and we will scope it properly
Serving Chino Hills and Southern California from our Yorba Linda facility.